Terms & conditions

These Terms & Conditions (“Terms”) govern your use of the website https://www.graphinfra.in and the authorized group websites (together, the “Website”), owned and operated by Graph Infrabuild Private Limited (“we”, “us”, “our”). By accessing or using the Website you agree to these Terms, our Privacy Policy at our Privacy Policy and our Disclaimer at our Disclaimer, which are part of these Terms. If you do not agree, you must not use the Website.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require any physical or digital signature.

1. Eligibility

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to use the Website. By using it you confirm that you meet these requirements.

2. Limited License to use the Website

We grant you a limited, non-exclusive, non-transferable, revocable license to access the Website and to view, download for temporary caching, and print pages for your personal, non-commercial use, subject to these Terms. All other rights are reserved. We may restrict access to any part of the Website or to the whole Website at our discretion, and you must not try to bypass any access restriction.

3. Acceptable use

a. You must not:

• use the Website in any way that damages it or impairs its performance, availability or security;

• use the Website for any unlawful, fraudulent or harmful purpose, including in violation of the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023 or any other law;

• upload, send or distribute any virus, spyware, malware or other malicious code;

• attempt unauthorized access to the Website, its servers or any connected system, or probe or test its security;

• use bots, spiders, scrapers or other automated means to access the Website or to collect data from it, except for ordinary search-engine indexing, or violate the Website’s robots.txt directives;

• use any data collected from the Website for unsolicited marketing, including email, SMS, RCS, WhatsApp or telemarketing, or to contact any person without that person’s consent;

• impersonate any person or give false, inaccurate, outdated or misleading information in any form on the Website.

2. For Channel Partners and Real Estate Agents

• Mandatory RERA Compliance: All real estate agents, brokers, and channel partners (“Intermediaries”) accessing this Website or facilitating enquiries must hold an active RERA registration under Section 9 of the Real Estate (Regulation and Development) Act, 2016.

• Prohibited Marketing & Scraping: Intermediaries shall not scrape, copy, or mirror our layouts, renders, floor plans, or project names. Creating unauthorized lookalike websites/domains, running paid ads (e.g., Google Ads) on our trademarks, or generating leads using our brand identity without prior written approval.

• No Authority to Bind: Intermediaries are independent contractors and cannot accept cash, alter official pricing, commit to possession timelines, or legally bind the company. Only representations in our official RERA filings and formal Agreement for Sale are binding.

• Enforcement: Unauthorized branding, asset theft, or deceptive lead generation will result in the immediate revocation of channel partner accreditation, forfeiture of unpaid brokerage, and legal action under RERA, the IT Act, 2000, and the Bharatiya Nyaya Sanhita, 2023.

4. Information you submit

You must make sure that the information you submit through the Website is true, accurate, current and complete. You give us a non-exclusive, royalty-free right to use the information and any feedback, queries or comments you submit, only to respond to you, operate and improve the Website and our services, and as described in our Privacy Policy. You remain the owner of what you submit. You confirm that your submission does not infringe any person’s rights, is not unlawful, defamatory, obscene, misleading, abusive, or harmful to any person, and does not violate any law. We may remove or decline to publish any submission that breaches these Terms or the law.

5. Project information; no offer

Information on the Website about our projects is indicative, may change, and is subject to approvals and the Real Estate (Regulation and Development) Act, 2016 (“RERA”). It is not an offer or contract. A sale arises only through the written application, allotment letter and Agreement for Sale as required under RERA. Please read the Disclaimer and verify project details on the RERA website before booking.

6. Intellectual property

The Website and its content, including text, graphics, logos, images, floor plans, videos, software and the selection and arrangement of them, are owned by us, our group companies or our licensors, and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other laws. Except as allowed in Section 2, you must not copy, modify, distribute, publish, reverse-engineer or create derivative works from any of it, or use any of our names, logos or trademarks, without our prior written permission.

7. Third-party links and services

The Website may contain links to third-party websites or services. These are provided for convenience only. We do not control or endorse them and are not responsible for their content, availability, products, services or privacy practices. You use them at your own risk and subject to their own terms.

8. Disclaimer of warranties

To the maximum extent permitted by law, the Website and its content are provided “as is” and “as available”. We do not warrant that the information on the Website is complete, accurate or up to date, or that the Website will be uninterrupted, secure or error-free. We may change, suspend or discontinue the Website or any part of it at any time, with or without notice, and you will not be entitled to compensation for this.

9. Limitation of liability

To the maximum extent permitted by law, neither we nor our subsidiaries, associates, group companies, directors or employees will be liable for any indirect, incidental, special or consequential loss, or any loss of profit, data or goodwill, arising from your use of, or inability to use, the Website. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability for fraud, or any right or remedy of an allottee or consumer under RERA, the Consumer Protection Act, 2019 or any other law.

10. Indemnity

You agree to compensate us for reasonable losses, damages and costs (including reasonable legal fees) that we suffer from any third-party claim arising out of your breach of these Terms or of any law, or your misuse of the Website.

11. Breach and suspension

If you breach these Terms, or we reasonably suspect that you have, we may, without prejudice to our other rights: issue a warning; remove or edit your submissions; temporarily suspend or permanently block your access to the Website, including by IP address; report the matter to the competent authorities or Internet service providers; and take legal action. You must not try to circumvent any suspension or block, including by using another device or identity.

12. Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a new “Last updated” date and apply from the date of posting. For material changes, we will place a prominent notice on the Website. Your continued use of the Website after changes are posted means you accept them. If you do not agree to the changes, you must stop using the Website. Any additional rules, policies or guidelines published on the Website for a particular service form part of these Terms for that service.

13. General

Assignment. We may assign or transfer our rights and obligations under these Terms to a group company or to a successor to our business. You may not assign or transfer yours without our prior written consent.

Severability. If any provision of these Terms is held to be invalid or unenforceable by a court or authority, the remaining provisions will continue in full force, and the invalid provision will be replaced by a valid one that is closest to the original intent.

Waiver. Our failure or delay in enforcing any right under these Terms is not a waiver of that right.

No partnership or agency. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and us.

Entire agreement. These Terms, together with the Privacy Policy and Disclaimer, are the entire agreement between you and us regarding your use of the Website and replace all earlier understandings on it. They do not affect any separate application form, allotment letter or Agreement for Sale for a unit, which will be governed by their own terms and RERA.

Compliance with laws. You are responsible for complying with all laws that apply to your use of the Website.

14. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your statutory rights, including the right to approach the RERA authority, the Adjudicating Officer, consumer commissions or any other statutory forum, the courts at Delhi shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Website.

15. Grievance Officer and contact details

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, to the extent applicable, complaints about the Website or any content on it may be sent to our Grievance Officer at info@graphinfra.in